BusinessHelp center writing
Help center articles for a SaaS product
Pricefrom $15
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Send us your notes, a description of the process and screenshots, and we turn them into clear step-by-step documentation. We write user guides, help center articles, FAQ pages and standard operating procedures for teams. Each step says what to do and what the reader should see, in plain language.
What is included
- What you getReady guides, help articles or SOPs with headings, numbered steps, notes and warnings, as formatted text on the order page that you can paste into your help center, wiki or document. You also get it as a Word (.docx) or PDF file. We write from your notes and screenshots and do not log in to your product.
- Numbered stepsOne action per step, in the right order
- Matches your screensButton and menu names taken from your screenshots
- Help center structureArticles with clear titles and categories
- SOP formatPurpose, roles, steps and checks
- Notes and warningsCommon mistakes called out
- Plain languageEasy for new users and staff
How it works
- 1BriefYou send notes and screenshots
- 2StructureWe plan the articles or sections
- 3WritingWe write the steps, notes and FAQ
- 4DeliveryYou get text ready to publish
What we need from you
The product or process, who will read the documentation, your notes or a rough description of the steps and, if you can, screenshots of the screens involved.
We will ask you:
- What product or process should the documentation cover?
- Who will read it?
- Which format do you need?
- Where will it be published?
Compare packages
| Packages | BasicGuide up to 1,500 words$15 | StandardUp to 5,000 words or 8 help articles$35 | PremiumUp to 12,000 words or 20 help articles$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Help articles | 1 guide | up to 8 | up to 20 |
| FAQ section | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you look at our product yourselves?
No, we do not log in to your product or accounts. Send screenshots and notes, and we write from them.
Can you write safety or medical instructions?
We can structure and write them from your source material, but they do not replace official instructions or regulations.
Can the text match our existing help center?
Yes. Paste one or two existing articles into the brief, and we follow their style and terms.
Can I ask for changes?
Yes, within the revisions of your package.
Did not find your answer?
Business
BusinessUser manuals
User manual and quick start guide for a product
Pricefrom $15
BusinessEmployee handbooks
Employee handbook for your company
Pricefrom $19
BusinessRestaurant manuals
Operations manual for a restaurant or cafe
Pricefrom $19