一個以 Python 撰寫的 Telegram 客服機器人：回答常見問題，並把編號的客服詢問轉給您

The bot in Telegram

A part of the code

async def booking_done(update: Update, context: ContextTypes.DEFAULT_TYPE) -> int:
    """The last step of the form: thanks the client and passes the request on."""
    request = context.user_data["booking"]
    request["phone"] = update.message.text.strip()
    await update.message.reply_text(TEXTS["booking_thanks"], reply_markup=main_menu())
    await context.bot.send_message(settings.admin_chat_id, format_request(request))
    sheet.append_row([datetime.now().isoformat(timespec="minutes"), *request.values()])
    return ConversationHandler.END

All the answers and buttons are in texts.yaml, so the client changes a price or the hours without touching the code.

Files: a ZIP archive with bot.py, texts.yaml, settings.example.env (where the bot token and the sheet go, filled in by the client), requirements.txt and a README: creating the bot in Telegram, connecting the Google Sheet and running it on a small server or hosting. The bot sends the request but does not check the barbers' calendar: the owner confirms the time.