Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Telegram bot for booking haircuts at a barbershop
The bot in Telegram
A part of the code
async def booking_done(update: Update, context: ContextTypes.DEFAULT_TYPE) -> int:
"""The last step of the form: thanks the client and passes the request on."""
request = context.user_data["booking"]
request["phone"] = update.message.text.strip()
await update.message.reply_text(TEXTS["booking_thanks"], reply_markup=main_menu())
await context.bot.send_message(settings.admin_chat_id, format_request(request))
sheet.append_row([datetime.now().isoformat(timespec="minutes"), *request.values()])
return ConversationHandler.END
All the answers and buttons are in texts.yaml, so the client changes a price or the hours without touching the code.
Files: a ZIP archive with bot.py, texts.yaml, settings.example.env (where the bot token and the sheet go, filled in by the client), requirements.txt and a README: creating the bot in Telegram, connecting the Google Sheet and running it on a small server or hosting. The bot sends the request but does not check the barbers' calendar: the owner confirms the time.
Client: a barbershop with 3 barbers that took bookings only by phone. Task: a Telegram bot with a menu: prices, address and hours, a booking form (service, day and time, name, phone) that sends each request to the owner's chat and adds it to a Google Sheet.
The client and all details are made up.
About this service
A support bot takes the simple questions off your plate and brings the rest to you in order. In this Telegram bot a customer first sees answers to the common questions in your words; if none fits, from Standard a form asks for the topic, a description, an order or account number if it matters, and a contact. Each request gets a number and arrives in your support chat and a Google Sheet. In Premium, admin commands let you reply to the customer through the bot by that number, and request history is kept in a small database on your server. The bot does not look into your systems, check orders or accounts or make up a solution: it answers only with your texts. We write the Python code and a README on creating the bot in @BotFather and running it on your computer, server or a hosting. It takes no payments or refunds; hosting and the token are yours.
What is included
- What you getA ZIP archive with the Python code, your answers and request topics in a texts file, an example settings file and a README; the code is also shown on the order page.
- Answers firstCommon questions answered before a request is made
- Numbered requestsEach request gets its own number, from Standard
- Support chat and sheetRequests arrive in your chat and a Google Sheet
- Reply through the botAnswer a customer by request number, in Premium
- Topics you chooseSeparate forms for, say, delivery, an account or a fault
How it works
- 1ScriptYou give the common answers, the request topics and their questions
- 2CodeWe write the bot and the guide to running it
- 3LaunchYou create the bot, put in its token and run it
- 4ChangesYou ask for changes within your package
What we need from you
Your most common support questions with the answer to each; the request topics and the questions of each form; the support chat or group where requests should go; the text the customer reads after sending a request; for Premium, the Telegram accounts that may use admin commands. Never send the bot's token or any passwords: the README shows where you put them yourself.
We will ask you:
- Common questions and answers
- Request topics and their questions
- Where requests go
- Text after sending
Compare packages
| Packages | BasicHelp answers bot$24 | StandardRequest bot$51 | PremiumSupport bot with replies$87 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Platform | Telegram | Telegram | Telegram |
| Ready answers | up to 10 | up to 25 | up to 40 |
| Forms (request, booking, order) | No | up to 3 | up to 5 |
| Requests sent to your chat and a Google Sheet | No | Yes | Yes |
| Admin commands and broadcasts | No | No | Yes |
| Languages of the menu | 1 | 1 | 2 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can the bot check an order or an account?
No. It does not connect to your shop, CRM or other systems. It can ask for the number in a form and pass it to you.
How do I answer a customer?
In Basic and Standard you contact them yourself, by the contact or Telegram name in the request. In Premium you reply with an admin command and the request number, and the bot sends your answer to the customer.
Can several people handle requests?
Yes: requests can go to a group chat where everyone who handles support sees them. In Premium, admin commands work for the Telegram accounts you list in the settings file.
Can it give refunds or take payments?
No. It takes no payments and makes no refunds; it can give a link to your own payment or refund page.
Where does it run, and is WhatsApp possible?
It runs on your computer, server or a hosting with Python, and the token stays with you. This service makes Telegram bots only.
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