Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Online course: budgeting basics for young adults
Course structure
| Module | Lessons | Learning goal |
|---|---|---|
| 1. Where your money goes | 1.1 Tracking for 30 days · 1.2 Fixed vs flexible costs | Know your real monthly spending |
| 2. Building a budget | 2.1 The 50/30/20 rule · 2.2 Your first budget in one hour | Have a working budget |
| 3. Safety net | 3.1 Emergency fund · 3.2 Dealing with debt | Plan a 3-month cushion |
| 4. Making it stick | 4.1 Standing transfers and savings pots · 4.2 Monthly money date | Keep the budget going |
Lesson 2.1 — The 50/30/20 rule (excerpt)
Goal: by the end of this lesson you can split your take-home pay into three parts and see which one is out of balance.
Imagine your take-home pay is $3,000 a month. The 50/30/20 rule says:
- 50% — needs ($1,500): rent, groceries, transport, minimum loan payments. Things you'd still pay for if you lost your job tomorrow.
- 30% — wants ($900): eating out, streaming, gym, trips. Life is meant to be enjoyed; this part makes the budget something you can actually live with.
- 20% — future you ($600): emergency fund, extra debt payments, saving for goals.
Here's the honest part: in many cities rent alone eats 40% of a first salary. That's fine. The rule is a compass, not a law. If needs take 60%, the question is simply: where do the extra 10% come from — wants, or future you, and for how long?
Example. Sam earns $2,800. Rent and bills: $1,550 (55%). Wants: $950 (34%). Savings: $300 (11%). Sam doesn't need to cut everything. Moving $150 from takeaway to savings brings him to 16% in one step.
Practice task
- Take last month's spending from Lesson 1.1
- Sort every line into Needs, Wants or Future
- Work out each share as a percentage of take-home pay
- Write one change that moves you 5% closer to 50/30/20
Quick check (with answers)
- Your phone bill is a… need (you need a working phone; the newest model is a want)
- Paying more than the minimum on a credit card counts as… future you
- True or false: if your needs exceed 50%, the budget has failed. False — adjust the other two parts
Client: a personal finance coach. Audience: people aged 20–30 with a first full-time job. Format: short video lessons with a text version and a worksheet.
The client and all details are made up.
About this service
We write an internal training course for front-line staff on phones, chat, email or at the counter: greeting and tone, listening and asking questions, handling complaints and angry customers, saying no politely, escalation and follow-up. Each lesson uses situations from your business, with sample phrases, what not to say and role-play exercises a team lead can run. The course follows your service standards and policies, so new hires learn how your company does it.
What is included
- What you getA customer service course program and, depending on the package, lesson texts with sample phrases, role-plays and quizzes, as text and a .docx or PDF file for your learning system or a printed handbook.
- Your real situationsBuilt from your common requests
- Sample phrasesWhat to say and what to avoid
- Complaints and angerCalming, apologising, solving
- Role-playsReady for a team lead to run
- Your policiesRefunds and escalation as you do them
How it works
- 1BriefYou share channels, cases and standards
- 2ProgramWe plan modules from first contact to follow-up
- 3LessonsWe write lessons and role-plays
What we need from you
Your business and channels, typical customer questions and complaints, your service standards, refund and escalation rules and existing scripts or policies as text, Word, PDF or Excel.
We will ask you:
- Which channels do staff work in?
- What are the most common complaints?
- Do you have service standards or scripts already?
- How will the course be delivered?
Compare packages
| Packages | BasicService training program$19 | StandardProgram and 5 lessons$45 | PremiumProgram, 12 lessons and quizzes$89 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Course program | Yes | Yes | Yes |
| Full lesson texts | No | 5 | 12 |
| Length per lesson | outline only | up to 1,500 words | up to 1,500 words |
| Assignments and quizzes | No | Role-plays | Role-plays and quizzes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you load it into our LMS?
No, we do not access your systems. You get text and .docx or PDF files ready to paste or upload.
Can lessons follow our refund policy?
Yes. Attach the policy and the lessons use your rules and wording, not general ones.
Is it suitable for call centres?
Yes. For phone teams we add call opening and closing, hold etiquette and handling of silence.