Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
The client and all details are made up.
About this service
Letters to a homeowners association, a building manager or the local council work when they name the exact problem, where and since when it has happened, the rule or bylaw involved and the action you want by a certain date. We turn your notes about a leaking roof, broken lift, parking dispute, noise, a fee you question or a planning application you object to into a calm, organised letter that a board or council officer can act on. A follow-up version can escalate politely if the first letter gets no answer.
What is included
- What you getA letter to your HOA, building manager or council with the problem, dates, the rule involved and a clear request with a reply date. You get it as text on the order page to email, post or submit through their portal.
- Problem in one paragraphWhat, where and since when
- Rule citedBylaw, lease term or ordinance you name
- History of contactEarlier calls and emails listed
- Clear requestAction and reply date
- Civil toneFirm but neighbourly
How it works
- 1BriefYou describe the issue and past contact
- 2LetterWe write an organised request
- 3DeliveryYou add photos or evidence and send
What we need from you
Who the letter is for, the problem with dates and places, any earlier contact and their answers, the rule or bylaw if you know it, and what you want them to do.
We will ask you:
- Who is the letter for?
- What is the problem, and since when?
- Have you raised it before, and what was the answer?
- What do you want them to do, and by when?
Compare packages
| Packages | Basic1 letter up to 1 page$12 | Standard1 letter up to 2 pages, 2 tones$25 | Premium3 letters: request, follow-up, escalation$45 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Letters | 1 | 1 | 3 |
| Length | up to 1 page | up to 2 pages | up to 2 pages each |
| Tone versions | 1 | 2 | 1 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can the letter object to a planning application?
Yes. Give us the application reference and your reasons, and we keep to the points councils usually consider, such as traffic, light and noise.
Is this legal advice?
No. For a formal dispute with your HOA or landlord, a local tenant or housing advice service can tell you your rights.
Can several neighbours sign it?
Yes, we add space for several names and flats or houses. A joint letter often gets a faster answer.