WritingAccount appeals
Account reinstatement appeal for Etsy, eBay or PayPal
Pricefrom $15
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
The client and all details are made up.
About this service
We write a plan of action in the shape Amazon's seller performance team expects: the root cause, the actions you have already taken and the steps that stop it from happening again. No apologies padding the text and no blame on Amazon, only specific facts tied to your case. You paste the text into Seller Central and attach your documents yourself.
What is included
- What you getA plan of action with root cause, corrective and preventive actions, plus a short cover message, ready to paste into Seller Central. Delivered as text and as a file.
- Root causeNamed precisely, not "we made a mistake"
- Corrective actionsWhat you already did for the affected orders or listings
- Preventive stepsChecks, roles and dates that prevent a repeat
- Document listWhich invoices or records to attach and how to refer to them
- Seller Central formatShort numbered points that fit the appeal form
How it works
- 1Notice and factsYou paste Amazon's message and describe what happened
- 2Plan of actionWe write the root cause, actions and prevention
- 3Your submissionYou check the facts and submit it in Seller Central
What we need from you
The exact wording of Amazon's notice, your ASINs or order numbers, what went wrong in your own words, what you have changed since, and the documents you can attach.
We will ask you:
- What is the exact reason in Amazon's notice?
- Is this your first appeal on this issue?
- What have you already changed in your business?
- Which documents can you attach?
Compare packages
| Packages | BasicPlan of action for one issue$20 | StandardPlan of action with cover message$39 | PremiumPlan of action and 2 follow-ups$75 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Documents | Plan of action | Plan of action, cover message | Plan of action, cover message |
| Length | up to 1.5 pages | up to 3 pages | up to 3 pages |
| Follow-up replies | none | none | 2 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you guarantee my account will be reinstated?
No. The decision is Amazon's. A clear plan of action improves your chances, but nobody can promise the outcome.
Do you need access to my Seller Central?
No. We never log into your account. You paste the text and attach the documents yourself.
Is this legal advice?
No. For intellectual property claims or large balances on hold, consider talking to a lawyer as well.
Did not find your answer?
Writing
WritingLetters of intent
Letter of intent for a deal, job or program
Pricefrom $15
WritingReference letters
Recommendation or reference letter draft
Pricefrom $12
WritingConsumer complaints
Complaint or refund demand letter to a company
Pricefrom $12