Account appealsEmails & Messages

Account reinstatement appeal for Etsy, eBay or PayPal

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Payment protectionDetails
  • Revisions within the package are free.
  • If you do not respond within 3 days of delivery, the work is accepted automatically.
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The money is reserved when you pay and released only once you accept the work.

Account reinstatement appeal for Etsy, eBay or PayPal

Example result

Example for the Standard package

Business letter: payment reminder to a wholesale client

Version A: polite but clear

Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue

Dear Ms. [Surname],

Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.

I am writing about two invoices that remain open:

InvoiceDateAmountDue date
HOC-04122 September$1,240.0016 September
HOC-04199 September$865.5023 September
Total$2,105.50

We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.

Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.

We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.

Kind regards, [Your name] Hollow Oak Ceramics | [phone]

Version B: firm (changed paragraphs)

Subject: Final reminder: $2,105.50 overdue since September

Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.

Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.

If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.

Notes for you

  • Use Version A first. If there is no reply within 7 days, send Version B.
  • Fill in the bracketed fields and check that the invoice amounts match your records.
  • Only mention the late fee if it really is in the terms the client signed.

Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.

The client and all details are made up.

About this service

We write an appeal to Etsy, eBay or PayPal that answers the reason the platform gave, shows what you have fixed and asks for one clear outcome: lifting the suspension, the limitation or the hold on funds. Each platform reads appeals differently, so the text is shaped for its form, email or resolution center. You send it from your own account.

What is included

  • What you getAn appeal letter tailored to the platform and its stated reason, with a subject line and a list of documents to attach. Delivered as text and as a file.
  • Answer to the stated reasonPoint by point, not a general plea
  • Platform-specific toneEtsy, eBay and PayPal each expect different detail
  • Proof of fixesWhat you changed, with dates
  • Clear requestReinstatement, lifted limits or released funds
  • Document listIDs, invoices or tracking to attach

How it works

  1. 1
    Your caseYou share the platform's message and the facts
  2. 2
    AppealWe write the appeal for that platform
  3. 3
    SendingYou check it and send it from your account

What we need from you

The platform and the full text of its message, your shop or account type, what happened in your own words, what you have changed and what documents you have.

We will ask you:

  • Which platform suspended or limited you?
  • What exactly did the platform write?
  • What have you changed since?
  • What outcome do you want?

Compare packages

BasicOne appeal letter$15StandardAppeal with follow-up$29PremiumAppeals for 2 platforms$55
Deadline1 day2 days3 days
Revisions123
Appeals112
Lengthup to 1 pageup to 2 pagesup to 2 pages each
Follow-up messagenoyesyes, for each
OrderOrderOrder

Payment protection

You pay when you order, but the money is released only for accepted work.

  • Fixed priceThe package price does not change after you pay.
  • The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
  • Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
  • Free revisionsAsk for changes within your brief as many times as the package allows.
  • Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
  • Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
How it works →

Questions and answers

Will my account definitely come back?

No one can promise that. The platform decides; a clear, specific appeal gives your case the best reading.

Do you log into my account?

No. We only write the text. You send it through the platform's form, email or resolution center.

My account was closed with no reason given. Can you still help?

Yes. We write a polite request for the reason and a review, based on your sales history and what you know.

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