About this service
We write a resume for customer service agents, call center staff, support leads and client success roles that shows the metrics these jobs are judged by: CSAT, first contact resolution, handle time, tickets or calls per day. Soft skills like calm under pressure are shown through real situations, not just listed. Channels, languages, shifts and help desk tools are written so a recruiter sees fit in seconds.
What is included
- What you getA one-page resume text with your support metrics and skills, plus a cover letter and ready answers to common application questions in the higher packages. You get it as text you can paste or download as a file.
- Support metricsCSAT, resolution, volume
- Situations, not adjectivesHow you handled a tough customer
- Channels and languagesPhone, chat, email, social
- Tools listedZendesk, Freshdesk, CRM
- Application answersIn Premium
How it works
- 1BriefYou send your history and target role
- 2FitWe match your skills to the job ad
- 3WritingWe write the resume and letters
What we need from you
Your work history, metrics you know, channels you handled such as phone, chat or email, languages, tools, shift availability and the job you want.
We will ask you:
- What job are you applying for?
- Do you know your metrics?
- Which languages and channels can you work in?
- Is this your first job in support?
Compare packages
| Packages | BasicSupport resume$10 | StandardResume + cover letter$20 | PremiumResume, letter, application answers$39 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Resume | Yes | Yes | Yes |
| Cover letter | No | 1 | 1 |
| Answers to common application questions | 0 | 0 | up to 5 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
I have no metrics. Is that a problem?
No. We show volume, channels and the kind of customers you handled, and use praise or awards from managers if you have them.
Can you help with a resume for remote support jobs?
Yes. We add what remote employers check: home setup, time zone, typing speed and written communication.
Can I ask for changes?
Yes, within the revisions of your package.