About this service
We write a short sequence for customers who stopped buying and subscribers who stopped opening. It reminds them why they joined, shows what is new and gives a reason to come back, and the final email asks whether they still want your emails. That last step keeps your list clean and your deliverability healthy.
What is included
- What you getWin-back emails with subject lines and preview text, the inactivity rule that triggers them (for example 90 days without an order) and a sending plan.
- "What is new" emailA reason to look again
- Comeback offerFramed so it does not cheapen the brand
- Sunset emailAsk to stay subscribed or leave
- Inactivity ruleWhen a contact enters the flow
- Separate segmentsLapsed buyers and silent subscribers
How it works
- 1BriefYou describe the customers and the offer
- 2PlanWe set the trigger, segments and timing
- 3WritingWe write the emails and subject lines
What we need from you
What you sell, how often customers usually buy, what has changed since they left (new products, features, prices) and the comeback offer you can give.
We will ask you:
- Who counts as inactive for you?
- What has changed since they left?
- What comeback offer can you give?
Compare packages
| Packages | Basic1 win-back email$12 | Standard3-email win-back$25 | PremiumTwo-segment win-back$45 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Emails | 1 | 3 | 6 |
| Segments | 1 | 1 | 2 |
| Subject lines per email | 2 | 2 | 2 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Why ask people to unsubscribe?
Contacts who never open drag down inbox placement for everyone. Letting them go keeps your other emails out of spam.
Will you remove inactive contacts for me?
No, we write the emails. Cleaning the list is done in your email platform.
Can I ask for changes?
Yes, within the revisions of your package.