About this service
Banks decide chargebacks on the reason code and the evidence, so a response that argues feelings instead of answering the code usually loses. We write a rebuttal that addresses the exact reason (item not received, not as described, unrecognized charge, canceled subscription), walks the reviewer through your proof in order and states why the charge was valid. You paste it into the dispute form of Stripe, PayPal, Shopify Payments or your processor and upload the evidence yourself.
What is included
- What you getA dispute response written for your reason code, with a numbered list of the evidence to attach and what each item proves. Delivered as text and as a file.
- Answers the reason codeThe argument the reviewer looks for
- Evidence mapWhat to attach and why
- TimelineOrder, delivery and contact dates
- Policy quotesThe terms the buyer agreed to
- Calm, factual toneNo accusations against the buyer
How it works
- 1Dispute detailsYou share the reason, dates and proof
- 2RebuttalWe write the response and evidence list
- 3SubmissionYou submit it before the deadline
What we need from you
The dispute reason and code from your processor, order details and dates, tracking, delivery or login records, your refund and cancellation policy, and any messages with the customer.
We will ask you:
- Which processor or platform is the dispute on?
- What reason or code did the bank give?
- What proof do you have?
- When is the response deadline?
Compare packages
| Packages | BasicResponse to one dispute$15 | StandardDetailed rebuttal$29 | PremiumResponses to 3 disputes$55 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Responses | 1 | 1 | 3 |
| Length | up to 1 page | up to 2 pages | up to 2 pages each |
| Evidence list | short | detailed | detailed |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you promise I will win the dispute?
No. The bank decides on the evidence. A clear response improves your chances but does not decide the outcome.
Do you need access to my Stripe or PayPal account?
No. Copy the dispute details into the brief and submit the response yourself.
Should I just refund instead?
Sometimes that is cheaper. If the amount is small or the proof is weak, we say so in a short note with the draft.