WritingRental letters
Letters between landlords and tenants
Pricefrom $12
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
The client and all details are made up.
About this service
Banks decide chargebacks on the reason code and the evidence, so a response that argues feelings instead of answering the code usually loses. We write a rebuttal that addresses the exact reason (item not received, not as described, unrecognized charge, canceled subscription), walks the reviewer through your proof in order and states why the charge was valid. You paste it into the dispute form of Stripe, PayPal, Shopify Payments or your processor and upload the evidence yourself.
What is included
- What you getA dispute response written for your reason code, with a numbered list of the evidence to attach and what each item proves. Delivered as text and as a file.
- Answers the reason codeThe argument the reviewer looks for
- Evidence mapWhat to attach and why
- TimelineOrder, delivery and contact dates
- Policy quotesThe terms the buyer agreed to
- Calm, factual toneNo accusations against the buyer
How it works
- 1Dispute detailsYou share the reason, dates and proof
- 2RebuttalWe write the response and evidence list
- 3SubmissionYou submit it before the deadline
What we need from you
The dispute reason and code from your processor, order details and dates, tracking, delivery or login records, your refund and cancellation policy, and any messages with the customer.
We will ask you:
- Which processor or platform is the dispute on?
- What reason or code did the bank give?
- What proof do you have?
- When is the response deadline?
Compare packages
| Packages | BasicResponse to one dispute$15 | StandardDetailed rebuttal$29 | PremiumResponses to 3 disputes$55 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Responses | 1 | 1 | 3 |
| Length | up to 1 page | up to 2 pages | up to 2 pages each |
| Evidence list | short | detailed | detailed |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you promise I will win the dispute?
No. The bank decides on the evidence. A clear response improves your chances but does not decide the outcome.
Do you need access to my Stripe or PayPal account?
No. Copy the dispute details into the brief and submit the response yourself.
Should I just refund instead?
Sometimes that is cheaper. If the amount is small or the proof is weak, we say so in a short note with the draft.
Did not find your answer?
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