成果範例
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
客戶與所有細節皆為虛構。
關於此服務
催討未付款的發票很尷尬，因此常常被拖延。我們撰寫逐步升級的催款信：友善的提醒、較堅定的第二次通知，以及說明後果（例如滯納金或暫停工作）的最後通知。每封都註明發票號碼、金額與到期日，並讓付款盡可能簡單。
包含內容
- 您會收到附主旨與發票資料預留位置的催款信，可從您的電子郵件或會計工具寄出。以文字及檔案形式交付。
- 逐步升級的語氣從友善到最後通知
- 發票資料每封信都有號碼、金額與到期日
- 容易付款付款連結或付款資料預留位置
- 維護關係堅定但不傷和氣
- 寄送時程每封信該何時寄出
服務流程
- 1情況您分享發票與您的條款
- 2信件數我們依序撰寫催款信
- 3寄送您依建議的時程寄出
需要您提供的資料
欠款人是誰、你們如何合作、發票號碼、金額與到期日、您的付款條件，以及若他們仍不付款，您準備採取什麼行動。
我們會詢問您：
- 欠款人是誰？你們的關係是什麼？
- 發票逾期多久？金額多少？
- 您的付款條件是什麼？
- 如果他們仍不付款，您會怎麼做？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
我可以把這些信用在其他客戶嗎？
可以。發票資料是預留位置，因此整組信件可作為範本。
你們會聯絡欠款人嗎？
不會。我們撰寫信件；由您從自己的電子郵件或開立發票的工具寄出。
最後一封信可以提到法律行動嗎？
可以寫明您的下一步，例如委託催收或訴諸法院，但前提是您真的打算這麼做。它不是正式的法律要求函。
沒有找到您要的答案？