成果範例
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
客戶與所有細節皆為虛構。
關於此服務
銀行是依據原因代碼與證據來裁定拒付，因此訴諸情緒而不回應代碼的回覆通常會敗訴。我們撰寫針對確切原因（商品未收到、與描述不符、不認得的扣款、已取消的訂閱）的答辯，依序向審查人員說明您的證據，並陳述為何該筆扣款有效。您再將它貼到 Stripe、PayPal、Shopify Payments 或您的支付處理商的爭議表單，並自行上傳證據。
包含內容
- 您會得到什麼一份針對您的原因代碼撰寫的爭議回覆，附編號的證據清單，說明每項證據證明什麼。以文字與檔案交付。
- 回應原因代碼審查人員要看的論點
- 證據對照該附什麼、為什麼
- 時間軸訂單、交付與聯繫日期
- 條款引用買方同意的條款
- 冷靜、陳述事實的語氣不指責買方
服務流程
- 1爭議詳情您提供原因、日期與證明
- 2答辯我們撰寫回覆與證據清單
- 3送出由您在期限前送出
需要您提供的資料
支付處理商提供的爭議原因與代碼、訂單詳情與日期、物流追蹤、交付或登入紀錄、您的退款與取消政策，以及與客戶的任何訊息。
我們會詢問您：
- 爭議發生在哪個支付處理商或平台？
- 銀行給的原因或代碼是什麼？
- 您有哪些證明？
- 回覆的截止日是什麼時候？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
你們能保證我會贏得爭議嗎？
不能。銀行依證據裁定。清楚的回覆能提高機會，但無法決定結果。
需要我的 Stripe 或 PayPal 帳號權限嗎？
不需要。請把爭議詳情複製到需求說明中，並自行送出回覆。
我是不是直接退款比較好？
有時那樣比較划算。如果金額很小或證據薄弱，我們會在草稿中附上簡短說明。
沒有找到您要的答案？