About this service
Sales and support calls hold the exact words customers use about their problems, objections and your competitors, but nobody has time to replay them. We transcribe your call recording from a link into searchable text, with product, plan and competitor names from the brief spelled right, so you can quote calls in training, QA reviews and product feedback. Make sure callers were told the call is recorded, as the law where you operate requires.
What is included
- What you getA call transcript as plain text, plus SRT and VTT files with timings so you can jump to any moment of the call.
- Searchable textFind objections and keywords
- Your product termsPlans, features, competitors
- Timed linesJump to the moment in the call
- Translation optionCalls in another language
- One file per orderJoin short calls into one
How it works
- 1RecordingYou export the call and share the link
- 2TranscriptWe turn it into text
- 3ReviewYou use it for coaching, QA or research
What we need from you
A link to the call recording (one file exported from your call software or saved to the cloud), the spoken language, product and competitor names, and whether you need a translation.
We will ask you:
- Which language is spoken on the call?
- Which product, plan and competitor names come up?
- Do you need the text in another language?
Compare packages
| Packages | BasicCall up to 10 minutes$12 | StandardCall up to 30 minutes$25 | PremiumRecording up to 90 minutes$45 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 2 |
| Recording length | up to 10 minutes | up to 30 minutes | up to 90 minutes |
| Files | SRT, VTT and TXT | SRT, VTT and TXT | SRT, VTT and TXT |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Are agent and customer labeled?
No. Lines are timed but not marked by speaker; on a two-person call the turns are usually easy to follow.
Do you need access to our call software?
No. Export the recording and add a link to the file in the brief.
What about personal data on the call?
Avoid sending calls with card numbers or other sensitive data where you can, share the file by link only and turn the link off after delivery.