Call transcriptsFrom Audio/Video

Transcripts of sales and support call recordings

Usually ready in 15 minutesRevisions includedQuality check
Payment protectionDetails
  • Revisions within the package are free.
  • If you do not respond within 3 days of delivery, the work is accepted automatically.
Order · $25

The money is reserved when you pay and released only once you accept the work.

Transcripts of sales and support call recordings

Example result

Example for the Standard package

Subtitles and translation: a 24-minute pottery tutorial

Subtitle rules used

  • Up to 2 lines per cue, up to 42 characters per line.
  • Each cue stays on screen 1.2 to 6 seconds; reading speed under 17 characters per second.
  • Filler words ("um", "you know") and false starts removed; meaning and the teacher's tone kept.
  • Speaker labels only when a second voice appears off camera.
  • Technical terms checked for consistency: centering, coning, trimming, leather-hard.

English subtitles (fragment)

112
00:07:41,200 --> 00:07:44,050
Before you open the bowl,
the clay has to be perfectly centered.

113
00:07:44,300 --> 00:07:47,900
Brace your left elbow on your knee
and push in with the heel of your hand.

114
00:07:48,100 --> 00:07:51,350
If the clay wobbles against your palm,
it's not there yet.

115
00:07:51,600 --> 00:07:54,800
[STUDENT] How long do I keep pushing?

116
00:07:55,000 --> 00:07:59,400
Until it feels like it's standing still,
even though the wheel is spinning.

Spanish translation (same cues)

112
00:07:41,200 --> 00:07:44,050
Antes de abrir el cuenco,
el barro tiene que estar bien centrado.

113
00:07:44,300 --> 00:07:47,900
Apoya el codo izquierdo en la rodilla
y empuja con la base de la mano.

114
00:07:48,100 --> 00:07:51,350
Si el barro tiembla bajo tu palma,
todavía no está listo.

115
00:07:51,600 --> 00:07:54,800
[ALUMNA] ¿Cuánto tiempo sigo empujando?

116
00:07:55,000 --> 00:07:59,400
Hasta que parezca quieto,
aunque el torno siga girando.

Delivery notes

  • Files: clay-corner-first-bowl_en.srt (318 cues), clay-corner-first-bowl_es.srt (318 cues). Timings are identical, so the two tracks can be switched without drift.
  • Terms: "leather-hard" translated as dureza de cuero, the term used by Spanish-speaking potters.
  • To check: at 14:22 the teacher names a glaze brand quietly; marked as [glaze name] since it's not clearly audible.

Client: Clay Corner, a small pottery studio with a video channel. Video: "Throwing your first bowl", 24 min 10 s. Ordered: English subtitles plus a Spanish translation. Delivered as two SRT files, one per language.

The client and all details are made up.

About this service

Sales and support calls hold the exact words customers use about their problems, objections and your competitors, but nobody has time to replay them. We transcribe your call recording from a link into searchable text, with product, plan and competitor names from the brief spelled right, so you can quote calls in training, QA reviews and product feedback. Make sure callers were told the call is recorded, as the law where you operate requires.

What is included

  • What you getA call transcript as plain text, plus SRT and VTT files with timings so you can jump to any moment of the call.
  • Searchable textFind objections and keywords
  • Your product termsPlans, features, competitors
  • Timed linesJump to the moment in the call
  • Translation optionCalls in another language
  • One file per orderJoin short calls into one

How it works

  1. 1
    RecordingYou export the call and share the link
  2. 2
    TranscriptWe turn it into text
  3. 3
    ReviewYou use it for coaching, QA or research

What we need from you

A link to the call recording (one file exported from your call software or saved to the cloud), the spoken language, product and competitor names, and whether you need a translation.

We will ask you:

  • Which language is spoken on the call?
  • Which product, plan and competitor names come up?
  • Do you need the text in another language?

Compare packages

BasicCall up to 10 minutes$12StandardCall up to 30 minutes$25PremiumRecording up to 90 minutes$45
Deadline1 day2 days3 days
Revisions122
Recording lengthup to 10 minutesup to 30 minutesup to 90 minutes
FilesSRT, VTT and TXTSRT, VTT and TXTSRT, VTT and TXT
OrderOrderOrder

Payment protection

You pay when you order, but the money is released only for accepted work.

  • Fixed priceThe package price does not change after you pay.
  • The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
  • Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
  • Free revisionsAsk for changes within your brief as many times as the package allows.
  • Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
  • Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
How it works →

Questions and answers

Are agent and customer labeled?

No. Lines are timed but not marked by speaker; on a two-person call the turns are usually easy to follow.

Do you need access to our call software?

No. Export the recording and add a link to the file in the brief.

What about personal data on the call?

Avoid sending calls with card numbers or other sensitive data where you can, share the file by link only and turn the link off after delivery.

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