Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Process review: order-to-delivery at a custom furniture workshop
Current process map (order intake → production)
- Customer sends an inquiry via website form, phone or Instagram DM
- Owner (Dan) replies personally, often 1–3 days later
- Dan measures on site, sketches by hand, photographs the sketch
- Quote typed in a Word template, emailed as PDF
- Customer pays 50% deposit by bank transfer; Dan checks the bank app manually
- Sketch and notes handed to the shop lead on paper
- Shop lead orders wood by phone; adds job to the whiteboard
Bottlenecks and losses
| Problem | Where | Impact |
|---|---|---|
| All inquiries go through one person | Steps 1–2 | ~20% of inquiries never get a reply; slow first response |
| Paper handoff to the shop | Step 6 | 3 rework cases last quarter due to lost or misread dimensions |
| Deposit checked by hand | Step 5 | Jobs start late; once a job started without a deposit |
| Whiteboard is the only schedule | Step 7 | Delivery dates promised without seeing the load |
Improved process
- All channels lead to one shared inbox; office manager replies within 4 working hours with a booking link for measurement
- Measurements entered into a job card (shared spreadsheet or simple CRM): dimensions, wood, finish, photos
- Quote generated from a price sheet with standard options; Dan approves only non-standard items
- Office manager confirms the deposit and marks the job card "Ready for production"
- Shop lead takes jobs only from the "Ready" column; materials ordered from the card
- Delivery date given only after the job is placed on the shared schedule
Simple metrics to track
- First response time — target: under 4 working hours
- Inquiry → paid deposit conversion — current estimate 25%, target 35%
- Rework cases per month — target: 0–1
- On-time delivery — target: 90%
Step-by-step plan
- Week 1: set up a shared inbox and a job card template
- Week 2: build a price sheet with the 12 most common options
- Week 3: move the whiteboard to a shared schedule; train the shop lead
- Week 4: review the first 10 orders against the new metrics
Client: Oak & Pine Studio, a 9-person workshop making custom tables and shelving. Processes reviewed: order intake, production scheduling, delivery and installation.
The client and all details are made up.
About this service
Remote teams drown in the same few problems: too many calls with no decisions, important answers buried in chat threads, and tasks handed across time zones with no context, so someone waits a day for a reply. We map how your team plans, communicates and hands work over: meetings, chat channels, task tools, documents and the overlap hours between locations. You get simple rules on what goes in a call, a chat or a task, a meeting plan, a handoff template and numbers to watch, such as time waiting for answers.
What is included
- What you getA written review: your current communication and handoff flow, a table of wasted meetings and lost decisions, the improved routine with channel rules and a meeting plan, metrics and a change plan.
- Communication mapCalls, chats, tasks and docs as they are used now
- Channel rulesWhat belongs in a call, chat, task or doc
- Meeting planWhich calls to keep, shorten or replace
- Cross-time-zone handoffsA template so work moves without waiting
- Team metricsMeeting hours, wait for answers, missed deadlines
How it works
- 1BriefYou describe your team, tools and meetings
- 2ReviewWe find lost time and lost decisions
- 3PlanYou get the new routine and rules
What we need from you
Team size and locations or time zones, your regular meetings, chat and task tools, how work is handed over, where people wait or miss information, and screenshots of your channel list or calendar.
We will ask you:
- How many people are on the team, and in which time zones?
- Which regular meetings do you have?
- Which chat, task and document tools do you use?
- Where do things get lost or delayed?
Compare packages
| Packages | BasicOne team routine$19 | StandardMeetings, chats and handoffs$39 | PremiumWhole remote setup, 90-day plan$79 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Processes | 1 | up to 3 | up to 6 |
| Metrics to track | up to 3 | up to 6 | up to 10 |
| Improvement plan | Step by step | Step by step | 90 days, week by week |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you set up our Slack or Notion?
No. We describe the channel structure and rules; your team creates them.
Does this cover performance tracking?
No. We look at how work flows between people, not at monitoring individuals.
We are a hybrid team. Does this fit?
Yes. We include how office and remote colleagues share decisions so nobody is left out.