成果範例
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
客戶與所有細節皆為虛構。
關於此服務
保險公司依保單條文裁定理賠，因此有力的理賠或申訴信會引用確切的條款，並說明您的事實如何符合。我們撰寫理賠申請，或針對拒賠的申訴，內容含損失的時間軸、列有收據的金額、涵蓋此項損失的保單條文，以及明確的給付或覆核要求。適用於住宅、汽車、旅遊、健康與商業理賠。
包含內容
- 您會得到什麼一封理賠或申訴信，含您的保單與理賠編號、標註日期的損失經過、所依據的條款，以及附件清單。以文字與檔案交付。
- 保單條款引用條款並與您的事實對應
- 損失時間軸依日期順序說明發生了什麼
- 金額與收據逐項列出並附於附件清單
- 回應拒賠理由逐一回應所述的每項理由
- 下一步要求覆核與回覆日期
服務流程
- 1您的理賠您提供保單、事實與任何拒賠通知
- 2信件我們撰寫理賠申請或申訴
- 3送出由您核對數字後寄出
需要您提供的資料
您的保單與理賠編號、保險公司拒賠通知的內容（如有）、事件經過與日期、金額與收據，以及您認為適用的保單條文。
我們會詢問您：
- 這是新的理賠還是對拒賠的申訴？
- 這是哪一種保險？
- 保險公司給了什麼理由（如有）？
- 您要求的理賠金額是多少？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
保險公司一定得賠嗎？
我們無法保證。這封信清楚呈現您的主張；最終由保險公司、申訴評議機構或法院決定。
如果申訴再次被拒呢？
進階版包含寄給保險公司客訴團隊的升級信，並指出可求助的評議機構或主管機關。
這是法律建議嗎？
不是。若是金額較大或複雜的理賠，建議考慮公估人或律師。
沒有找到您要的答案？