
成果範例
標準版方案範例
Process review: order-to-delivery at a custom furniture workshop
Current process map (order intake → production)
- Customer sends an inquiry via website form, phone or Instagram DM
- Owner (Dan) replies personally, often 1–3 days later
- Dan measures on site, sketches by hand, photographs the sketch
- Quote typed in a Word template, emailed as PDF
- Customer pays 50% deposit by bank transfer; Dan checks the bank app manually
- Sketch and notes handed to the shop lead on paper
- Shop lead orders wood by phone; adds job to the whiteboard
Bottlenecks and losses
| Problem | Where | Impact |
|---|---|---|
| All inquiries go through one person | Steps 1–2 | ~20% of inquiries never get a reply; slow first response |
| Paper handoff to the shop | Step 6 | 3 rework cases last quarter due to lost or misread dimensions |
| Deposit checked by hand | Step 5 | Jobs start late; once a job started without a deposit |
| Whiteboard is the only schedule | Step 7 | Delivery dates promised without seeing the load |
Improved process
- All channels lead to one shared inbox; office manager replies within 4 working hours with a booking link for measurement
- Measurements entered into a job card (shared spreadsheet or simple CRM): dimensions, wood, finish, photos
- Quote generated from a price sheet with standard options; Dan approves only non-standard items
- Office manager confirms the deposit and marks the job card "Ready for production"
- Shop lead takes jobs only from the "Ready" column; materials ordered from the card
- Delivery date given only after the job is placed on the shared schedule
Simple metrics to track
- First response time — target: under 4 working hours
- Inquiry → paid deposit conversion — current estimate 25%, target 35%
- Rework cases per month — target: 0–1
- On-time delivery — target: 90%
Step-by-step plan
- Week 1: set up a shared inbox and a job card template
- Week 2: build a price sheet with the 12 most common options
- Week 3: move the whiteboard to a shared schedule; train the shop lead
- Week 4: review the first 10 orders against the new metrics
Client: Oak & Pine Studio, a 9-person workshop making custom tables and shelving. Processes reviewed: order intake, production scheduling, delivery and installation.
客戶與所有細節皆為虛構。
關於此服務
採購問題會表現為缺貨、高價趕單、沒人能對上交貨的發票,以及每家供應商都用不同方式下單。我們描繪從發現需求到付清供應商發票的路徑:請購、核准、選擇供應商、採購單、交貨、驗收與付款。您會得到清楚的請購與核准規則、常備品項的補貨觸發點、簡單的供應商作業常規,以及訂貨前置時間與急單占比等數字。
包含內容
- 您將獲得一份書面檢視報告:含角色與核准的採購步驟、延誤、缺貨與不符情形的表格、含補貨規則的改善後流程、指標與調整計畫。
- 從請購到付款的流程圖需求、核准、下單、交貨、發票
- 核准規則依金額決定誰核准什麼
- 補貨觸發點常備品項何時補貨
- 驗收與核對訂單、送貨單與發票一致
- 採購指標前置時間、急單、缺貨
服務流程
- 1需求說明您描述採購什麼、如何採購
- 2檢視我們找出延誤與不符之處
- 3計畫您取得新規則與步驟
需要您提供的資料
您採購的品項與頻率、由誰請購、核准與下單、合作的供應商數量、如何驗收貨品與支付發票、常出現的問題,以及訂購單或庫存清單的截圖。
我們會詢問您:
- 您最常採購什麼?
- 誰可以下單?誰核准?
- 您與多少家供應商合作?
- 最常出現什麼問題?
比較方案
付款保障
下單時付款,但只有在驗收成果後,款項才會撥付。
- 固定價格付款後,方案價格不會變動。
- 款項先行保留付款時,金額只會先保留,在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查,您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內,可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改,成果將自動驗收。若您在交付後於訂單聊天室留言,訂單會暫停自動驗收;我們回覆後,可能會重新起算 3 天,並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善,或製作時間超過交付期限的兩倍,請在訂單聊天室留言:我們將重新製作,或全額退還款項。
常見問題
你們會幫忙找更便宜的供應商嗎?
不會。我們不搜尋市場,也不查核價格;我們改善的是您與所選供應商的合作方式。
你們可以計算補貨數量嗎?
我們會說明如何設定補貨點。如果您在需求說明中提供用量與前置時間,我們會為關鍵品項加上範例數字。
我們團隊很小,核准流程會不會太過頭?
不一定。對小團隊,我們會依金額只設一兩條簡單的規則。
沒有找到您要的答案?