Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Sales proposal: office cleaning for a coworking space
Your situation
Maple Hub is growing fast: 40 new members since spring, events three evenings a week and a kitchen that never sleeps. In our walk-through you mentioned three pain points: kitchens that look tired by noon, meeting rooms not reset after events, and a current contractor who skips tasks without telling you.
What we propose
Daily evening clean (Mon–Fri, 7–10 pm) plus a midday kitchen refresh (12:30–1:30 pm), so your space looks good both for morning members and for lunch.
| Area | Daily | Weekly |
|---|---|---|
| Open workspace | Desks wiped, bins emptied, floors vacuumed | Chairs and screens dusted |
| Kitchens (2) | Full clean evening + midday refresh, dishwasher loaded/unloaded | Fridge clear-out every Friday |
| Meeting rooms (5) | Reset to standard layout, whiteboards cleaned | Upholstery spot clean |
| Restrooms (4) | Full clean and restock twice a day | Deep clean of grout and fixtures |
| Event space | Reset the morning after every event | — |
How we make sure it's done
- Checklist per room, signed off each night with a photo of kitchens and restrooms
- A dedicated site supervisor who visits weekly and is reachable by phone
- Monthly 15-minute review with your community manager: what went well, what to change
- If a task on the checklist is missed, we fix it within 24 hours at no cost
Investment
| Package | Monthly price |
|---|---|
| Evening clean, Mon–Fri | $3,450 |
| Midday kitchen refresh | $620 |
| Post-event reset (up to 12 per month) | $540 |
| Total | $4,610 / month |
Supplies and eco-certified products included. No setup fee. 30-day notice to cancel.
Why BrightNest
- 11 shared offices and studios in the city cleaned daily
- Same team on your site every night, so they learn your space
- Average client stays with us 3.5 years
Next steps
- Confirm the scope by November 15
- We run a free trial week starting November 25
- Sign the agreement after the trial if you're happy
Prepared for Maple Hub Coworking by Rachel Moore, account manager.
From: BrightNest Cleaning, a local commercial cleaning company. To: Maple Hub Coworking, 2 floors, 9,500 sq ft, ~120 members. Format: 3-page proposal.
The client and all details are made up.
About this service
For a subscription, membership or ongoing service, each cancelled customer is lost revenue you already paid to acquire. We build a retention plan from what you know about why people leave: the onboarding steps that get new customers to first value, early warning signs (less usage, missed sessions, support tickets), check-ins and win-back offers for each risk group, a cancellation flow that offers pausing or downgrading, and the churn numbers to review monthly. Send churn reports, cancellation reasons or survey results as PDF, Word or Excel.
What is included
- What you getA customer retention plan with onboarding steps, risk signals, actions and messages for each risk group, a cancellation flow and churn metrics, as text and DOCX and PDF files.
- Onboarding to first valueThe steps in the first weeks
- Risk signalsWhat to watch before someone cancels
- Save actionsCheck-ins and offers per risk group
- Cancellation flowPause, downgrade or feedback options
- Churn metricsWhat to review each month
How it works
- 1DataYou share churn and reasons for leaving
- 2PlanningWe plan onboarding, signals and saves
- 3DeliveryYou get the plan as text and files
What we need from you
What you sell and the billing cycle, monthly churn if you know it, the reasons customers give for leaving, what successful customers do differently, and any churn report or survey as a file.
We will ask you:
- What do customers pay for, and how often?
- Why do customers say they leave?
- When do most cancellations happen?
- What can you offer to keep someone?
Compare packages
| Packages | BasicRetention outline$20 | StandardFull retention plan$39 | PremiumPlan with win-back$75 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Risk groups | up to 2 | up to 4 | up to 6 |
| Messages written | 3 | 8 | 12 |
| Files | DOCX and PDF | DOCX and PDF | DOCX and PDF |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Is making cancellation harder part of the plan?
No. Hidden or hard cancellation breaks consumer rules in many countries. We offer pause and downgrade options inside a clear cancel flow.
We do not track usage. Will it still work?
Yes. We use signals you can see today, such as missed payments or bookings, and suggest what to start tracking.
Can the messages go into our email tool?
Yes, they are written as ready texts with when to send each. You set up the sending yourself.