BusinessCleaning sales script
Sales call script for a cleaning company: questions for a quote, regular cleaning offers, objections and a booking
Pricefrom $12
Course sales scriptPhone Sales
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Call script: inviting past customers of a window cleaning firm back for spring
Scenario 1: a past customer answers
Opening. "Hi, is this Mark? It's Anna from Clearview Window Care. We cleaned your windows last April. Have you got a minute?"
- Yes → go to The reason for the call.
- "Not now" → "Of course. When is better, today after five or tomorrow morning?" Note the time and end the call politely.
- "Who?" → "Clearview, the window cleaners. We did your house on Elm Road last spring." Then The reason for the call.
The reason for the call. "We're planning the spring rounds on your street for the week of April 14. Past customers get first pick of the days. Would you like us to book you in?"
| Answer | What to say next |
|---|---|
| "Yes" | "Great. Is it the same as last time, outside only, or inside too?" → Booking |
| "How much is it?" | "Last time it was the outside of a two-storey house. That's $120 this season." → Booking |
| "We're not sure yet" | "No problem. I can hold a day for you until Friday with nothing to pay. Shall I?" |
| "We use someone else now" | Go to objection 7. |
Objections (3 of 15)
4. "It's too expensive." "I understand. Most customers on your street book outside only, and that keeps it at $120. If you book with a neighbour on the same day, you both get $15 off. Would that help?"
7. "We found someone cheaper." "That's fair, thanks for telling me. If anything changes, we're still doing your street on April 14. Can I send you a text with our number, just in case?"
11. "Call me in the summer." "Sure. Shall I put you down for a call in the first week of June? The summer rounds book up fast."
Voicemail
"Hi Mark, it's Anna from Clearview Window Care. We're cleaning on your street the week of April 14, and past customers get first pick of the days. Call or text us back on this number. Thanks!"
Files: Word and PDF. The prices, discount and dates come from the client's brief: we write the script and never call anyone.
Client: Clearview Window Care, a window cleaning firm with 4 crews in one city. Task: a script for calling customers who booked last year but not this year, to offer the spring clean. Standard package: 3 scenarios, 15 objections, a voicemail and a follow-up text. Excerpt below.
The client and all details are made up.
About this service
People who ask about a course are deciding whether it fits their goal, level and schedule, and a pushy call makes them leave. This script helps your enrolment staff ask the right questions, explain the course format, length, price and payment options plainly, and help the person decide. It covers the doubts learners have most: 'is it for my level', 'what if I fall behind', 'will I get a certificate' and 'can I pay in parts'. Programmes, prices, certificates and refund terms come only from your brief. You get a Word and PDF script. We write it and never call anyone. The script never promises jobs, income or exam results, and it never uses false deadlines. Rules on calls and consumer contracts differ by country, so check the script against yours.
What is included
- What you getA Word and PDF script: each call in your package with a greeting, questions about goals, level and time, a short explanation of the course, branches for the usual answers, a close to enrolment, a free lesson or a callback and replies to the objections in your package. From Standard, a voicemail and a follow-up email; in Premium, a one-page cheat sheet and a short training guide with practice in pairs.
- Goal and level questionsWhy the person wants to learn and what they know now
- The course in plain wordsFormat, schedule, length and support, from your brief
- Price and paymentYour real prices, instalments and refund terms
- Learner doubtsLevel, time, falling behind and certificates
- No false promisesNo promised jobs, income or exam scores
How it works
- 1BriefYou send your courses, prices, terms and call types
- 2ScriptWe write the calls, branches and replies to doubts
- 3DeliveryYou get the script in Word and PDF on the order page
- 4Your callsYour staff use it and you ask for changes within the package
What we need from you
Your courses (subject, level, online or in person, length and schedule), real prices, instalment and refund terms, what learners get at the end (a certificate, a portfolio, nothing formal), who calls you or whom you call (requests, free lesson sign-ups, unpaid applications, parents of school pupils), what a good call ends with, the doubts you hear most, and the language and tone. You may attach a course page, a current script or notes as Word or PDF files or screenshots, up to 3 files.
We will ask you:
- Which courses do the calls cover?
- Who do you call?
- What should a good call end with?
- Which doubts do you hear most?
Compare packages
| Packages | Basic1 call, 5 objections$13 | Standard3 calls, 15 objections$25 | Premium5 calls, 30 objections, training$46 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Scenarios | 1 | 3 | 5 |
| Branches per scenario | up to 3 | up to 5 | up to 8 |
| Objections with answers | 5 | 15 | 30 |
| Voicemail and follow-up message | No | Yes | Yes |
| Cheat sheet and training guide | No | No | Yes |
| Business | Education courses | Education courses | Education courses |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you call our applicants?
No. We write the script; your staff make the calls.
Can the script say graduates find jobs?
Only facts you can back up and send us, worded as you give them. We never promise jobs, income or exam results and never invent graduate stories.
Can it work for calls with parents?
Yes. Calls with parents of children or teens can be one of the scenarios, with questions about the child's level and schedule.
Do you promise more enrolments?
No. Results depend on your course, price and who calls. Try the script and ask for changes within your package.
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