成果範例
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
客戶與所有細節皆為虛構。
關於此服務
申訴信簡短、基於事實，並在指定日期前只要求一件事，才會有成效。我們就是這樣寫：您買了什麼、哪裡出了問題、您已嘗試過什麼、您想要什麼（退款、更換或維修），以及若沒有回應您會怎麼做，例如信用卡爭議付款或向主管機關申訴。語氣堅定而禮貌，客服團隊比起憤怒的訊息更會優先升級處理。
包含內容
- 您會收到申訴信或退款要求信，包含時間線、您的要求與期限，可透過電子郵件或郵寄寄出。以文字及檔案形式交付。
- 清楚的時間線購買、問題與聯繫的日期
- 一項明確的要求退款、更換、維修或抵用金
- 回覆期限清楚寫明的合理日期
- 若被忽略的後續步驟信用卡爭議付款、主管機關或申訴評議機構
- 堅定而禮貌的語氣受到重視，而不是被忽視
服務流程
- 1發生了什麼事您描述購買經過與問題
- 2信件我們撰寫帶有明確要求的申訴信
- 3寄送您寄出後保留一份副本
需要您提供的資料
公司、您購買的商品與時間、訂單或工單編號、出了什麼問題、您已嘗試過什麼，以及您想要什麼補償。
我們會詢問您：
- 您向誰、何時購買了什麼？
- 出了什麼問題？您已嘗試過什麼？
- 您究竟想要公司怎麼做？
- 您與該公司位於哪個國家？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
這是正式的法律主張嗎？
不是。這是一封清楚的申訴信，不是法律意見。若涉及訴訟或大額款項，請向律師確認相關規定。
你們能保證退款嗎？
不能。決定權在公司；一封寫得好的信會讓對方更難忽視。
你們會幫我寄出嗎？
不會。由您自行寄出，最好採用能留下紀錄的方式，例如電子郵件或掛號郵件。
沒有找到您要的答案？