About this service
A complaint gets results when it is short, factual and asks for one thing by a set date. We write it that way: what you bought, what went wrong, what you already tried, what you want (refund, replacement or repair) and what you will do if there is no answer, such as a chargeback or a regulator complaint. The tone stays firm and polite, which support teams escalate faster than angry messages.
What is included
- What you getA complaint or refund demand letter with a timeline, your request and a deadline, ready to send by email or post. Delivered as text and as a file.
- Clear timelineDates of purchase, problem and contacts
- One specific demandRefund, replacement, repair or credit
- Deadline to replyA reasonable date stated plainly
- Next steps if ignoredChargeback, regulator or ombudsman
- Firm, polite toneTaken seriously, not dismissed
How it works
- 1What happenedYou describe the purchase and the problem
- 2LetterWe write the complaint with a clear demand
- 3SendingYou send it and keep a copy
What we need from you
The company, what you bought and when, order or ticket numbers, what went wrong, what you already tried and what you want back.
We will ask you:
- What did you buy, from whom and when?
- What went wrong and what have you already tried?
- What exactly do you want from the company?
- Which country are you and the company in?
Compare packages
| Packages | BasicOne complaint letter$12 | StandardDetailed complaint$25 | PremiumComplaint and 2 escalations$45 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Letters | 1 | 1 | 3 |
| Length | up to 1 page | up to 2 pages | up to 2 pages each |
| Escalation letters | none | none | 2 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Is this a formal legal claim?
No. It is a clear complaint letter, not legal advice. For court claims or large sums, check the rules with a lawyer.
Can you guarantee a refund?
No. The company decides; a well-built letter makes it harder to ignore.
Will you send it for me?
No. You send it yourself, ideally in a way that leaves a record, such as email or tracked post.