成果範例
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
客戶與所有細節皆為虛構。
關於此服務
我們為 Etsy、eBay 或 PayPal 撰寫申訴，回應平台給出的原因、說明您已修正了什麼，並提出一個明確的訴求：解除停權、限制或資金凍結。各平台閱讀申訴的方式不同，因此文字會依其表單、電子郵件或爭議處理中心調整。申訴由您自己的帳號寄出。
包含內容
- 您會收到針對平台及其所述原因量身撰寫的申訴信，附主旨與應附文件清單。以文字及檔案形式交付。
- 回應所述原因逐點回應，而非籠統的懇求
- 符合平台的語氣Etsy、eBay 與 PayPal 期待的細節各不相同
- 修正的證明您改了什麼，附日期
- 明確的訴求恢復帳號、解除限制或釋出資金
- 文件清單需附上的編號、發票或追蹤資料
服務流程
- 1您的案件您分享平台的訊息與事實
- 2申訴我們為該平台撰寫申訴
- 3寄送您確認後由您的帳號寄出
需要您提供的資料
平台及其訊息的完整內容、您的商店或帳號類型、用您自己的話說明發生了什麼、您改了什麼，以及您有哪些文件。
我們會詢問您：
- 哪個平台對您停權或限制？
- 平台具體寫了什麼？
- 您之後改了什麼？
- 您希望得到什麼結果？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
我的帳號一定能恢復嗎？
沒有人能保證。決定權在平台；清楚而具體的申訴能讓您的案件得到最好的審視。
你們會登入我的帳號嗎？
不會。我們只撰寫文字。您透過平台的表單、電子郵件或爭議處理中心自行寄出。
我的帳號被關閉卻沒有給任何原因，你們還能幫忙嗎？
可以。我們會根據您的銷售紀錄與您所知的資訊，撰寫禮貌詢問原因並要求審查的信。
沒有找到您要的答案？