寫作價格起 US$15
成果範例
標準版方案範例
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
客戶與所有細節皆為虛構。
關於此服務
我們依 Amazon 賣家績效團隊期待的格式撰寫行動計畫：根本原因、您已採取的行動，以及避免再次發生的措施。文字中沒有堆砌的道歉，也不責怪 Amazon，只有與您案件相關的具體事實。您自行將文字貼進 Seller Central 並附上文件。
包含內容
- 您會收到行動計畫，包含根本原因、矯正與預防措施，另附簡短的開場訊息，可直接貼進 Seller Central。以文字及檔案形式交付。
- 根本原因精確指出，而不是「我們犯了錯」
- 矯正措施您已為受影響的訂單或商品頁所做的處理
- 預防措施防止再次發生的檢查、職責與日期
- 文件清單要附上哪些發票或紀錄，以及如何引用
- Seller Central 格式符合申訴表單的簡短編號重點
服務流程
- 1通知與事實您貼上 Amazon 的訊息並說明發生了什麼事
- 2行動計畫我們撰寫根本原因、行動與預防措施
- 3您的提交您確認事實後在 Seller Central 提交
需要您提供的資料
Amazon 通知的確切內容、您的 ASIN 或訂單編號、用您自己的話說明出了什麼問題、您之後做了哪些改變，以及您能附上的文件。
我們會詢問您：
- Amazon 通知中的確切原因是什麼？
- 這是您針對此問題的第一次申訴嗎？
- 您在事業上已做了哪些改變？
- 您能附上哪些文件？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
你們能保證我的帳號會恢復嗎？
不能。決定權在 Amazon。清楚的行動計畫能提高您的機會，但沒有人能保證結果。
你們需要存取我的 Seller Central 嗎？
不需要。我們絕不登入您的帳號。您自行貼上文字並附上文件。
這是法律意見嗎？
不是。涉及智慧財產權指控或大額款項遭扣留時，請考慮同時諮詢律師。
沒有找到您要的答案？
