Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
The client and all details are made up.
About this service
Clients accept a price rise more easily when they hear about it early, see the new figure and the date plainly, and understand what they keep getting for it. We write an announcement for your service business that gives the effective date and the new rate in the first lines, explains the reason briefly without apologising, and reminds clients of the value they receive. If you offer a grace period, a locked rate for prepaying or a lighter package, the letter presents it as a choice.
What is included
- What you getA price increase letter with a subject line, the new rate and date up front, a short reason and the client's options. You get it as text on the order page, ready to email or send through your client portal.
- Date and rate firstNo hunting for the key facts
- Short reasonConfident, no long apology
- Value reminderWhat the client keeps getting
- Client optionsGrace period, prepay or lighter plan
- Subject lineClear, not alarming
How it works
- 1BriefYou give prices, date and reason
- 2LetterWe write a clear announcement
- 3DeliveryYou check figures and send it
What we need from you
Your business and services, the old and new prices, the effective date, the reason for the change and any options you offer existing clients.
We will ask you:
- What kind of service business do you run?
- What are the old and new prices, and from when?
- Why are prices going up?
- Do existing clients get any option or grace period?
Compare packages
| Packages | Basic1 announcement up to 1 page$10 | Standard1 letter up to 2 pages, 2 tones$20 | Premium3 letters for different client groups$39 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Letters | 1 | 1 | 3 |
| Length | up to 1 page | up to 2 pages | up to 2 pages each |
| Tone versions | 1 | 2 | 1 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
How far ahead should I announce it?
Check your contracts for a notice period first. Where there is none, 30 days is a common courtesy for recurring services.
Should I apologise for raising prices?
A short acknowledgement works better than an apology. The letter thanks clients and explains, but does not sound unsure.
Will clients leave?
Some may, whatever the wording. A clear letter and a fair option for loyal clients usually keep most of them.